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Frequently asked questions

Safety first. If you smell gas (a rotten egg smell) or hear hissing near a gas appliance, leave the building now. Do not use light switches, phones or anything that can spark inside. From a safe place, call 911 and your gas company (Enbridge Gas Utah emergency line: 1-800-767-1689). (Source: Enbridge Gas) If a carbon monoxide alarm sounds or people feel headache, dizziness, nausea or confusion, get everyone outside to fresh air and call 911. (Source: U.S. Centers for Disease Control and Prevention; U.S. Environmental Protection Agency) Do not try to repair gas, refrigerant or electrical parts yourself.
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Refrigerate LLC in Lindon has HVAC-certified technicians and reviews every request. Prefer to talk? Call or text (801) 899-2171.
Refrigerate runs this site. Not for emergencies: for a gas smell or CO alarm, leave and call 911.
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FAQ

What should I do if I smell gas?

If you smell gas, leave the area right away, warn others, and from a safe place call 911 and Enbridge Gas Utah at 1-800-767-1689. Do not turn gas valves on or off, do not use switches, phones or anything that can spark near the leak, and do not start vehicles nearby. Gas leaks cannot be reported online. (Source: Enbridge Gas)

What are signs of carbon monoxide poisoning?

Carbon monoxide is odorless and colorless. Gas and oil furnaces can produce it. Common symptoms are headache, dizziness, weakness, upset stomach, vomiting, chest pain and confusion, often described as flu-like. The CDC says to have the heating system serviced by a qualified technician every year. (Source: U.S. Centers for Disease Control and Prevention)

How often should I change my HVAC filter?

Check monthly; change when dirty and at least every 3 months (ENERGY STAR).

When should I schedule a tune-up?

Cooling in spring, heating in fall (ENERGY STAR).

Can I add refrigerant to my AC myself?

No. Federal rules require EPA Section 608 certification to add or remove refrigerant, and refrigerant for home AC can only be sold to certified technicians.

How much does an AC capacitor replacement cost?

Angi reports about $200 to $400 in 2026, average about $250.

How much does furnace repair cost?

Angi reports a 2026 national average of $318; most pay $133 to $505.

How do I check an HVAC contractor license in Utah?

Use the DOPL Licensee Lookup and Verification. HVAC contractors hold the H100 classification.

Who runs this site?

Refrigerate LLC (Lindon, Utah) runs this site and receives the requests sent through it. Refrigerate has HVAC-certified technicians and focuses on Utah County and nearby areas.

Will I get automatic texts after sending a request?

No. A person at Refrigerate reviews each request and contacts you directly.

Can this site tell me what is wrong with my furnace or AC?

No. Utah HVAC Help is general information, not a diagnosis. Gas, refrigerant and high-voltage electrical parts need a trained HVAC technician. If you smell gas or a CO alarm sounds, leave the building and call 911 and your gas company from outside.

Sources

  1. Report Gas Emergency (Utah, Idaho and Wyoming), Enbridge Gas
  2. Carbon Monoxide (CO) Poisoning Basics, U.S. Centers for Disease Control and Prevention
  3. Heat and Cool Efficiently, ENERGY STAR (U.S. EPA)
  4. Maintenance Checklist, ENERGY STAR (U.S. EPA)
  5. Section 608 Technician Certification Requirements, U.S. Environmental Protection Agency
  6. Refrigerant Sales Restriction, U.S. Environmental Protection Agency
  7. How Much Does AC Capacitor Replacement Cost? (2026 data, updated Aug 3, 2026), Angi
  8. How Much Does the Average Furnace Repair Cost? (2026 data, updated Sep 25, 2026), Angi
  9. Licensee Lookup and Verification, Utah Division of Professional Licensing

Last checked October 27, 2026. Prices and rules change; confirm with the source before you rely on them.